Shipping policy

Shipping

Every piece leaves from our studio in London. We pack each order ourselves and send it by tracked courier, and we aim to have it on its way within four working days. Nothing goes out at weekends or on UK bank holidays. When your parcel leaves you will get an email with the tracking number, allow up to a day for it to show movement.

We do not charge for shipping. The price of the piece is the price you pay.

For the United Kingdom, the European Union and the United States, that price also covers every duty and import tax. Your parcel travels duties paid and there is nothing to settle with the courier or with customs. If anyone asks you to pay on delivery in these countries, do not pay, write to us and we will sort it out. Outside these three, prices include VAT but not your country's import duties or taxes, which the courier or customs will collect from you on delivery.

How long a parcel takes depends on where it is going. As a rough guide, a few working days within the UK, one to two weeks for the EU and the United States, two to three weeks elsewhere. Please treat these as estimates, customs, carriers and payment checks can all add time and are outside our hands. Preorder pieces ship within the window shown at checkout, which is also an estimate.

We ship almost everywhere. The exceptions are Afghanistan, Central African Republic, Cook Islands, Fiji, French Polynesia, French Southern Territories, Iraq, Kiribati, Malawi, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Somalia, South Georgia and South Sandwich Islands, South Sudan, Sudan, Timor Leste, Tokelau, Tonga, Tuvalu, Vanuatu and Wallis and Futuna.

Please check your address before you confirm. Once a parcel has left we cannot redirect it, and if it comes back to us because the address was wrong or it was not collected, we will get in touch and the cost of sending it again is yours.

Every parcel is tracked and insured. If tracking stops moving for more than five working days, or the parcel arrives damaged, email us your order number and, if relevant, photos. We will take it up with the courier and either replace the piece where one exists or refund you in full.

Questions about shipping go to info@petrafagerstrom.com. By placing an order you agree to our Terms of Service and to this policy.

Last updated 30 September 2026.