Terms of service

Terms of Service

These terms apply to every order placed on petrafagerstrom.com. The shop is operated by Petra Fagerström AB, Iskällareliden 5B, 416 55 Göteborg, Sweden, company registration 559388-0478, VAT SE559388047801. Orders are dispatched from our London studio, 1 East Poultry Avenue, London EC1A 9PT. Contact: info@petrafagerstrom.com. By placing an order you confirm that you are at least 18 years old and that you accept these terms, our Shipping policy, our Return and refund policy and our Privacy policy.

Orders

An order is placed when you complete checkout. We send an order confirmation by email, and the contract is formed when we send you a shipping confirmation. Our pieces are made in single units, so in the rare case that a piece is no longer available, for example because it sold through another channel at the same time, we will tell you within 5 working days and refund you in full. We may refuse or cancel an order where we suspect fraud or misuse, and we will tell you if we do.

Prices and payment

All prices are in euros and include VAT and, for delivery to the EU, UK and US, all duties and import taxes. There is nothing to pay on delivery. We may change prices at any time, but a change never affects an order already confirmed. Payment is taken in full at checkout through our payment providers. If a price is shown incorrectly because of an obvious error, we will contact you before dispatch and you may cancel for a full refund.

Delivery

We ship by tracked courier as set out in our Shipping policy. Delivery times are estimates, not commitments, and can be affected by customs, carrier delays or payment checks. Please check your address carefully, if a parcel is returned to us because the address was wrong or the parcel was not collected, the cost of reshipping is yours. Risk in the goods passes to you when the parcel is delivered to you or to a person you have nominated.

Right of withdrawal and returns

If you are a consumer in the EU or UK you have the right to withdraw from your purchase within 14 days of delivery, without giving a reason, and a further 14 days to send the piece back. Our Return and refund policy sets out how to do this. The piece must come back unworn, unwashed, unaltered, with labels attached and in its original packaging. You are responsible for the direct cost of returning it, which we deduct from the refund as the cost of the return label we provide. We refund the price paid, including the duties and taxes we paid on your behalf, by the original payment method within 14 days of receiving the piece back. A piece that has been worn, altered or damaged beyond what is needed to examine it may be refused or refunded at a reduced amount.

Faulty goods

Consumers in the EU and UK are protected by statutory rights where a piece is faulty or not as described. In Sweden this protection lasts three years from delivery, in the UK up to six years. If a piece arrives damaged or is not what you ordered, tell us as soon as you can with photos and we will arrange collection and a replacement where one exists, otherwise a full refund, at our cost. Damage caused by wear, washing against the care label, alteration or accident is not a defect.

Preorders

Where a piece is offered for preorder, the delivery window shown at checkout is an estimate. Payment is taken at checkout. If we cannot deliver within 30 days of the stated window we will tell you and you may cancel for a full refund. Your right of withdrawal runs from the day the piece is delivered.

Intellectual property

All designs, images, text, the Petra Fagerström name and logo, and the pleating techniques shown on this site belong to Petra Fagerström AB or its licensors. You may not copy, reproduce or use them without our written permission.

Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, and nothing in these terms limits liability for death, personal injury, fraud, or any right you have as a consumer that cannot be limited by law. Beyond that, our liability for any order is limited to the amount you paid for it. We are not liable for delays or failures caused by events outside our reasonable control, including carrier or customs disruption, strikes or natural events, though we will always tell you and do what we reasonably can.

Site

The site is provided as is. We try to keep it accurate and available but do not guarantee that it is free of errors or interruptions. Colours may vary slightly between screens and the actual piece.

Changes

We may update these terms from time to time. The version in force when you place your order is the one that applies to it.

Governing law

These terms are governed by Swedish law. Disputes are handled by the Swedish courts, with Göteborg District Court as the first instance, but if you are a consumer you keep the protection of the mandatory laws of the country where you live and may bring a claim there. EU consumers may also use the European Commission's online dispute resolution platform at ec.europa.eu/odr, and Swedish consumers may turn to the National Board for Consumer Disputes (ARN).

Last updated 30 September 2026.